We all know the ideal Uber experience includes some type of chewy lolly and bottled water, but what few of us realise is that while we’re happily chomping away, we’re being judged just the same as our driver (so maybe take it easy on the handfuls you pocket for later).
We’re usually all pretty happy to judge our Uber driver’s competence – does the phrase “this guy has no idea where he’s going! Pft!” sound familiar? – but new changes to the ride sharing app’s rating system means the experience of our drivers has a little more bearing than previously thought.
In a blog post released on the company’s website today, changes are due to be made to the ratings system for both UberPool and to improve better passenger behaviour across the board, following feedback from drivers.
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“We believe that drivers’ ratings shouldn’t be affected by things outside their control, so we’re adjusting the POOL rating system to make it fairer for drivers,” product managers Mike Truong and Ronak Trivedi posted on the website. “Now, when riders rate a POOL trip less than 5 stars, they can select additional reasons why. And when the reason is something like the route or co-rider behaviour, we won’t count the rating toward the driver’s average.”
Similarly, riders will now be able to more easily access their own passenger rating, in a bid to curb un-Uberish behaviour (technical term). A great step towards a more harmonious environment for Uber drivers by being able to keep their passengers in check, we have a feeling it might have been motivated by previous experience – does a disgruntled Uber driver ring any bells, CEO Travis Kalanick?